Trying to find a definitive answer with no luck so far.
Client wants newly-created products to sync from Shopify to Unleashed using our integration (TIDE). TIDE is subscribed to the products/create webhook, and this has been working nicely for products that are created from scratch. However, it doesn’t appear that the webhook is fired when creating products via duplication. Should I expect this event to trigger the webhook?
I did see a question similar to this from 2022, with no resolution.
Hope you can set me straight.
TIA!
Hey Harry,
Are you using the productDuplicate mutation to duplicate products?
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Hi Liam, thank you for your reply.
I realised I wasn’t clear in my post. My bad for quickly firing out a question 5 minutes before EOD!
The client is duplicating products using Shopify’s normal GUI. TIDE - a custom app - is listening for products/create.
A developer friend tells me that, yes, duplication via the GUI will trigger this webhook. It could be that, because duplication creates new products either with no SKU or a duplicate SKU, the error in syncing is happening outside of Shopify, because products cannot be created in Unleashed without unique SKUs.
Hey Harry,
I’ve connected with the product team for this area and they’ve confirmed that when a product is duplicated the product/create webhook should fire.