Shopify is not sending the products/create webhook event

Our server is integrated to receive the products/create webhook event and save that product in our DB to show to the users in our frontend.

Problem

  • Our user created a new product in Shopify admin UI and expected to see the product in our frontend but it didn’t show up.
  • I checked the Devivery logs for products/create page in Shopify partners insights and found out that Shopify never even sent that event for this particular shop domain.

On that same log page, we do see Shopify have sent us products/create event for other domain merchants. What could be the reason why this particular shop domain’s products/create event is not even being sent from Shopify?

Has it happened repeatedly for that store?
Shopify do recommend you might want to set up reconciliation jobs to ensure you don’t miss any data Best practices for webhooks

You might want to listen to product/updated webhooks as well if you are displaying users their products, just a thought!

Better to check the active webhook subscriptions for this specific merchant.