Hi, we’re working on a UK-based store that sells internationally. They’ve enabled dynamic market pricing (which adds/removes tax as needed based on a user’s region) and enabled IOSS for EU countries.
IOSS means that EU customers will pay tax if the total order is under €150, and pay no tax if above this threshold. We’ve noticed the following issue regarding the IOSS threshold in the cart.
- If an EU user has a total cart above the €150 EUR threshold, the cart pricing is still showing pricing inclusive of tax.
- When the user goes to checkout, they receive a popup indicating that pricing has changed, and so taxes are correctly removed but there’s no messaging related to being due to an IOSS threshold.
- If the user returns from checkout to the cart, the prices are exclusive of VAT.
Is this the expected functionality? Could Shopify show the accurate IOSS pricing in the cart immediately? Or is there a Liquid object related to IOSS that could be hooked into to help with messaging.
Thanks