Hi, we have an app for a minimum order quantity. We are facing an issue; the error message is not getting displayed on the PDP page. It’s getting displayed on the Cart and Checkout. Earlier, the message was also displayed on the PDP page, but the issue suddenly arose. We are not using any theme extension for displaying error messages.
Hey @Sabeeh_k . Thanks for reaching out - happy to look into this. Just want to confirm, are you the developer for the Nex Validator App there in your video?
If so, if you’re able to share a development shop URL/ID where the app is installed so we can try to replicate the issue, I can take a look on my end and see if anything on the frontend is causing the issue to persist.
In the video, it looks like you’re just using a default theme and a newly created dev shop? Just want to make sure I’m understanding the replication steps correctly on my end here - happy to investigate this with you if the error is persisting.
I’ve set up a minimum quantity rule for the product “The Collection Snowboard: Liquid” — customers must purchase at least 2 units of this product. The theme is the default one on a newly created dev store, so the setup should be straightforward to replicate.
Let me know if you need anything else. Appreciate your help!
My next step will be getting in touch with the product team on this to investigate further, but I just wanted to confirm with you, are you using the AJAX cart API or is this behaviour just happening through the native “add to cart” functionality on the storefront frontend? Since this is a test shop, I’m assuming it’s the native functionality, but just wanted to confim.
Hey @Alan_G , thanks for checking the issue. Just to clarify — we’re not making any changes to the theme. We’re using only the native Shopify functionality.
Thanks @Sabeeh_k - I’ll do some further investigation into this internally and reach out to our product team to get this looked into. I’ll loop back with you here once I have more info to share.
Hey @Sabeeh_k - just following up here with you. We’ve opened a further investigation for this issue as a possible bug on our end. I still can’t guarantee a turnaround time on this, but did just want to follow up with you to let you know that this is on our product team’s radar.
I’ll be in touch as soon as I can confirm a fix or next steps.