In my store, I create a new app inside dev dashboard, and installed it. With the Client ID and Secret, I was creating "orders/create", "orders/paid", "orders/updated" webhooks. It was working fine previously and worked for my other stores too But suddenly it started throwing this error 'You do n…

Hi @mcnaveen , Thank you for sharing the screenshot, this definitely helps answer the issue here. The fact that you have Distribution as a selectable method here, indicates that you are actually logged in to the Dev Dashboard with your Partner Organization, rather than the Merchant Organization. I…

hi @mcnaveen , That thread you linked wasn’t exactly related to the error you’re experiencing here. In that thread George was asking specifically about the new app creation workflow causing the merchant to need to approve scope changes made to the app, when with the legacy custom app creation workf…

Hi @Kellan-Shopify Thanks for your reply I don’t understand one thing. I’m creating an app using Dev Dashboard in my own shopify store (Not even publishing it for public usage) and I’m installing it only on my store and using it credentials to setup webhook etc. Then why it’s not allowed? It was w…

Is manually creating webhook is the only option for me now? is it reliable as the one created via API?

@mcnaveen , What are you selecting for the Distribution method when you’re creating the app? Also are you logged into your Partner Account or Merchant Account when creating the app in the Dev Dashboard? If you selected Custom for the app distribution, which would be the correct distribution method …

I’m creating app from the merchant store By going to Settings → Apps and sales channels → Develop Apps → Build Apps in Dev Dashboard → Create App with below scopes read_customers,write_orders,read_products,write_script_tags and Installing via this button, I don’t have any distribution method sele…

I created a brand new store and it just worked (When I clicked on the top right menu Dev Dashboard) so it means, this app is exclusive for that particular store and not public access right? (This is what I exactly want) This is super confusing. If I invite another member it’ll turn into a Partner O…

Hi @mcnaveen , I’m glad to hear you got it working! A Partner Account is something that you need to sign up for directly via our Shopify Partner portal: Build. Earn. Grow. – Become a Shopify Partner Today - Shopify If you add more staff members to your store specifically, that would not turn it in…

Hi @Kellan-Shopify Thank you so much. Appreciate your patience and support :sparkles::folded_hands:

Hi @Kellan-Shopify Looks like Shopify made some internal changes. The flow was working great. But throwing error now. You do not have permission to create or update webhooks with orders/updated topic. This topic contains protected customer data. This happens with my own app created inside the Dev…

Failing to create webhooks with apps created in the dev dashboard

Webhooks and Events

mcnaveen December 12, 2025, 2:32pm 2

Seems like @George_Drakakis also faced similar issue here: Legacy custom app with webhooks - #4 by Kellan-Shopify

Topic		Replies	Views
Webhook creation failed with error 403, even though i have scopes added for orders Webhooks and Events configuring , customising , troubleshooting , orders-and-returns , app-billing	2	224	May 6, 2025
Why does subscribing to webhooks require Protected Customer Data approval, but querying the same data via Admin API does not? Webhooks and Events access-scopes	2	74	July 1, 2026
Help subscribing to ORDERS_UPDATED with a development app & store Webhooks and Events access-scopes , troubleshooting	3	151	November 4, 2024
Legacy custom app with webhooks Webhooks and Events troubleshooting	4	271	December 2, 2025
Web hook configuration Webhooks and Events troubleshooting	3	150	September 20, 2025

Failing to create webhooks with apps created in the dev dashboard

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