Replying to reviews on the Shopify App Store currently requires Organization Admin. No other role or permission combination works.
Shopify Partner Support confirmed this is by design: there is no standalone permission for review replies, and Manage app listing doesn’t grant it. Organization Admin is the only role that does. They pointed us here to request a change.
The result is that anyone who answers merchant reviews (support, customer success, account managers) has to be given full control of the Partner organization. For most partners that’s essentially every customer-facing role. It’s the opposite of least privilege, and it leaves a bad choice: hand out admin to people who shouldn’t have it, or route every review reply through a handful of admins.
Please add a dedicated Reply to app reviews permission, or make Manage app listing include it.
Possibly related: Unable to reply to App Store reviews after RBAC migration, has anyone found a fix?
Paul Draper, CTO, Redo