We’re currently receiving a huge amount of these errors with the graphql API:
statusCode: 423
message: Locked
What’s happening?
Found that it’s affecting only a single store.
I contacted the support. Here’s their answer:
Here’s a quick recap of what we found today.
The errors your app is seeing on SHOP_NAME_REDACTED are caused by a shop-level lock on that store, blocking all API access. No active Shopify incident matches this, so the lock is tied to that store’s account specifically.
Next step: the merchant needs to contact Shopify Support so we can investigate and lift the lock. Once they do, it should be resolved quickly.
There was a db outage earlier that apparently got their store in this locked state.