I have a question for the Shopify community. I attached an image with a URL in the order confirmation email template within the Shopify admin, and it displays correctly in the preview. However, when the email is sent to the recipient, they cannot see the image. How can I resolve this issue? Is it something what I can do?
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Hey @Ile_Zdravev!
I made a quick test in my store and I think I see the issue. I suspect that the image URL’s you are using may not be hosted on the store. If so, the solution is to first upload your image to your store’s files section, then use that specific Shopify CDN URL in your email template.
For example, I used this format in my test, adding this to the order conformation template:
<img src="https://cdn.shopify.com/s/files/1/0548/8453/2246/files/emailpanic.png?v=1744301663">
and it displayed correctly in both the preview, test email and the actual order confirmation email.
Let me know if that works!
@KyleG-Shopify Thank you. yes I have already solved this issue. that is because the url what I used was started from //cdn.shopify.com/s etc. I pre appended https:// at the url and it works which mean your answer is correct . thank you mate 
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