How to Track Customer Order Returns Using Shopify Webhooks?

Webhooks and Events
1

Hi all,

I’m trying to track customer returns in Shopify but can’t find a dedicated webhook for this. I currently thinking of using refunds/create, orders/updated, orfulfillments/update webhooks, but it’s hard to differentiate returns from other updates or refunds.

Has anyone found an effective way to capture returns specifically? Any best practices for confirming a refund or update is due to a return?

Thanks!

2

Hello,

There are a set of returns specific webhooks that fire when a return is created or actions are taken on it. For your case you may want to try the returns/request or returns/approve webhook topics.