Incorrect “Fulfillment Service” category-specific criteria classification

Built for Shopify
1

Dear Shopify Team,

We have recently noticed that our app has been classified under the “Fulfillment services” category-specific criteria.

Our application operates as a platform for importing merchant (supplier) products into our marketplace. When a customer places an order on the merchant’s store, our system automatically transmits this order directly to the respective supplier. It is important to note that our platform does not engage in any warehousing, picking, packing, or shipping activities. These fulfillment processes are entirely managed by the Shopify merchant.

We didn’t create any fulfillment service at all.

Could you please provide some insight into the reasoning behind the “Fulfillment services” category-specific criteria classification for our app?

Thank you for your time and assistance with this matter.

App ID: 3271309

1 Like
2

Hey @Levente_Kovacs :waving_hand: - I think the best folks to reach out to would be the App Store review team if you haven’t touched base with them yet. You should be able to get in touch with them through our frontline teams via help.shopify.com, but if you’ve tried that already, just let me know and I can take a look on our end here to see if we can help get you in touch with them.

Hope this helps a bit!

1 Like
3

Hey @Alan_G

Thank you for reaching out. We’ve already tried to resolve this, but unfortunately, we haven’t received any useful answers from them. Could you please take a look at the case as well?

We really appreciate your help.

4

No worries, thanks for trying Levente, I’ll DM you here since we may need to talk about shop/app info that we’d usually consider “sensitive” - I’ll send that message right away on my end. :slight_smile: