I wanted to raise an issue I’ve been noticing with API calls across my apps for roughly the past 10 days.
I’ve been seeing significantly more API timeouts than usual. At first, I wasn’t sure whether this was specific to my setup, but I recently came across another post that seems to describe the same behavior I’m seeing in my monitoring tools.
The issue appears to be quite random. These timeouts almost never happened in the past, but I’m now seeing dozens of failed API calls throughout the day across several of my apps, with errors such as:
cURL error 28: Operation timed out after 10002 milliseconds with 0 bytes received for xxxxxx.myshopify.com/admin/api/2025-10/graphql.json
There doesn’t seem to be any obvious pattern, and retrying the same request generally works normally.
Has anyone else noticed an increase in Admin API timeouts recently?
This is especially concerning at the moment because intermittent API failures can become quite stressful when performing sensitive operations such as expiring access token migrations.
Hi @Axel, I’ll be happy to take a closer look for you.
Could you share exact UTC timestamps for a few of the timeouts, plus an x-request-id response header from a successful request made right before or after each one? The nearby successes give me something to match against on our side, since the timed-out call won’t have a request ID of its own.
Hi there, I’m the person that posted about this issue on the other thread.
I stared noticing these timeouts right after the day the new Admin UI design was announced.
As Axel stated, the timeouts are random and appear to affect different endpoints and actions within our app. Sometimes it’s when fetching a few dozen product, sometimes when fetching a single product or order, it would take like 60 seconds plus to fetch something that normally takes < 100ms.