'Internal error. Looks like something went wrong on our end

GraphQL Admin API Troubleshooting
1

For some of our GraphQL request we have been receiving an Internal Error for the last hour.

We are getting an error while retrieving customers:

Sharing one of the request ID: 47a384fb-1aea-4f8a-98b6-3dd008e3d221-1768990737

1 Like
2

Hey @Rushabh_Shah, from what I can see, your request is timing out.

Can you share the query you are making?

Typically when you see these errors they can be resolved by limiting the request size. For example, you can query 50-100 customers per request and add time filters to narrow the dataset:

customers(first: 50, query: "updated_at:>='2026-01-20'") {
  # your fields
}

Also make sure you’re only requesting the fields you actually need, since fewer nested fields means faster queries.

If you need a lot of data, switch to the Bulk Operations API instead. It’s designed to handle large datasets without timeouts.