Hi everyone, I’m experiencing a GA4 tracking issue with my Shopify app. Problem: GA4 shows only ~48 sessions from the App Listing page But ~600 install events are recorded This has been happening since Feb 2025 I have contacted Google, and here is what they found: When users click I…

Hey @Charlie_Ngo , this would still be expected. The Add App button event is recorded client-side where consent is properly enforced, unlike the install event which is recorded server-side.

Yes, we are facing the same issue. Please have a look at this.

Thanks for confirming that Charlie. We are taking a look.

Hey Kyle, do you have any update on this?

Hey @Charlie_Ngo , I’ve looked in to this and what’s happening here is related to cookie consent. When a user opts out, client-side GA tracking is blocked, so no page view session is created. However, the server-side install event was still being sent, resulting in installs showing up unattributed.

Hi @KyleG-Shopify , I think the issue here is different. If we change the event to Add App Button (which is recorded by GA4 on the listing page), the data look correctly. So the page view event is still recorded correctly. The issue only for the Shopify_app_install event, when it is not linked with …

Issue with GA4 source tracking for my Shopify App

Shopify App Store

KyleG-Shopify March 27, 2026, 9:27pm 2

Hey @Charlie_Ngo, we had a similar post last year. Is this the same issue you are seeing? If so, a fix was put in place, but if it has resurfaced, I can look in to that further.

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Issue with GA4 source tracking for my Shopify App

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