We’re having problems with some users where the reset password email may show one of these problems: The user does not receive the email The link in the email redirects to /account/invalid_token The link doesn’t appear in the email – i.e. the button to reset is there, but it’s not clickable (The …

Hey Marco, the issue should be resolved. Can you test again and see if it’s working as expected now? If not, let me know what issues you’re still seeing as there have been a few different ones reported in this thread.

Issues with reset password and activation emails

GraphQL Admin API Troubleshooting

Marco_Bogner July 15, 2025, 7:31am 6

Hi. Not sure if this helps but we have a very similar issue in our shop as well: BUG: Account invite and password reset email not working

Difference is that we don’t use the API to trigger the password reset/account invite.

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Issues with reset password and activation emails

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