We use a standard shopify shop with a custom theme (but not custom storefront). Users report having problems with some emails that are sent out by shopify. Specifically they report that they aren’t able to reset their password or accept the account invitation (after creating an account in the shop) as the button in the email template is not working due to a missing link. We tried adding the link as a standard text link next to the button and therefore could see that sometimes the link/URL is missing completely. Only after we send out the respective email a second time (in the customers backend) the URL gets injected into the email template and users can accept the account invite/reset their password.
So it seems that shopify does not insert the necessary URL into the email the first time it sends out these emails. Does anyone have the same problem or could help us out please?
Liquid variable that is used in the email template is {{customer.reset_password_url}}
Seems to be very similar to this issue here: Issues with reset password and activation emails