Line item properties not displaying on receipts intermittently

Extensions
1

Hi there,

Our app adds line item properties to items in the POS cart. We have recently had some merchants reach out as line item properties are not displaying or printing on receipts.

Fortunately these two merchants have been using POS Pro, so we have been able to remove this line from the POS receipt template (sections/line-items.liquid):

{% if line_item.custom_attributes.size > 0 %}

and then the line items show and print correctly.

This is only happening intermittently on a couple of stores. On other stores line item properties show correctly.

Any advice would be much appreciated :pray:t5:

2

Hi Adam,

I’m investigating the issue, and it does not seem related to UI Extensions specifically. A team familiar with the space is asking if you’d be willing to supply receipt and order numbers of when it’s working vs when it isn’t. There’s a suspicion that there might be intermittent connectivity causing a default template to be used instead of an edited one, for example.

3

Hey Nathan, thank you very much for your reply. Apologies if I posted this in the wrong category - I wasn’t sure which category might suit it best, or even if it belonged in this forum.

Yes absolutely, I’m more than happy to supply receipt numbers and details, or even meet up with the team if that’s easier so I can provide examples. Do you mind letting me know the next steps with this?

Thank you for your time and assistance Nathan, it’s extremely helpful.