Managed installations fail often when installing from "Uninstalled" Shopify Admin section

Shopify App Store
1

Hi there,

for the past few days, we are experiencing some problems when installing managed installation apps from the “Uninstalled” section of the Shopify Admin. It affects randomly to different apps, so it is apparently a problem on Shopify side. The problem is that, when installing an uninstalled app and after accepting the permissions, the merchant is not redirected to the app to start the installation process.

Sometimes it happens, and sometimes it doesn’t.

Please could you take a look?

2

Hey @sinuhe - thanks for flagging this.

Happy to take a closer look at what’s happening here. To help with the investigation on our end, could you share a few things?

  1. Which apps are you seeing this with? If there are specific ones that fail more consistently, that would be helpful to know or is it just that Drop Hint app?
  2. The shop URL(s) where you’re seeing this (if it’s easier or you’d prefer not to share those- I can DM you and we can look into this that way).
  3. Approximate timestamps of when this happens (and when it works), including timezone.

It would also be super helpful if you could record a HAR file the next time the redirect fails after accepting permissions. This would help us trace the network requests from your browser so we can see exactly where things are breaking. Here’s a quick guide on how to generate
one: Workflow: Generating a HAR file for troubleshooting – Zendesk help

Just make sure to scrub any sensitive info (cookies, tokens) before sharing.

Hope to hear from you soon!

3

Hi @Alan_G ,

I also reported this problem in the support chat and it seems they released a fix based on a page refresh after uninstalling an app. Not the most elegant, but a fix after all :slight_smile:

So right now I can’t reproduce the issue. If it comes back, I will send you the HAR file.

Thanks

4

No worries @sinuhe - thanks for following up here and glad to hear things are working. I’ll mark this thread as solved for now, but definitely feel free to ping me here if the issue pops back up.