Hey everyone, Discount Creation process is not working on the partner dashboard. I checked App Credits and Trial extension, both of them working. However, discount creation won’t be active even I complete all of the input fields. Anyone knows how to fix this? [Screenshot 2026-05-14 at 15.26.36]

Hey @Muhammed_Tufekyapan , we have a similar issue reported here that sounds the same as what you are seeing: [image] [Bug]: Shopify App Discounts Shopify App Store Is the shop currently on a trial plan by chance? This issue might stem from us not surfacing cle…

Yes, store was on the trial. Thanks for the clarification. Just one thing, is this a new rule? Discounts don’t apply on the trial stores? I think we used to be able to define discount when stores on the trial?

Yes, actually. This is a new requirement that came with Shopify App Pricing: Shopify App Pricing: charge for usage, recurring subscriptions, or both - Shopify developer changelog

Hey @Paige-Shopify , Thanks for the clarification. By the way, I tested it for a store doesn’t on the trial and it isn’t working on paying stores, too :frowning:

Hey @Muhammed_Tufekyapan , is it possible the store was still in it’s trial period : Will I lose my free trial if I sign up for a plan? No. You won’t lose anything that you’ve done on your free trial when you sign up for a monthly plan. If you sign up for a monthly plan during your free trial, the…

Impossible @KyleG-Shopify . They have been paid subscriber for years. If needed, I can share the store and details privately.

Thanks for confirming that. If you can, it would help to reach out to our support team in the help center so we can look in to that securely. Feel free to link to this thread when you do that so this context is available.

Managed Pricing - Discount Issue

Shopify App Store

KyleG-Shopify May 25, 2026, 8:51pm 2

Hey @Muhammed_Tufekyapan, we have a similar issue reported here that sounds the same as what you are seeing:

Topic		Replies	Views
Bug: Can't create app discounts, preview won't calculate and Create button stays disabled Shopify App Store billing-api , partner-dash	6	109	June 11, 2026
[Bug]: Shopify App Discounts Shopify App Store billing-api	5	126	May 18, 2026
BUG - Partner admin - App discount broken Shopify App Store partner-dash	12	162	June 11, 2026
[feature request] Add ability to create app subscription discounts from API in managed pricing GraphQL Admin API Troubleshooting general-gql-troubles	1	91	September 8, 2025
Subject: How to prevent trial/temp stores from subscribing via the Billing API? Shopify App Store billing-api	3	94	April 11, 2025

Managed Pricing - Discount Issue

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