The app discount page in the partner dashboard isn’t working at the moment.
When trying to create a discount for an app, you fill out the form but cannot create and the preview calculation doesn’t work either.
I’m using Shopify managed billing if that helps
Hi @JordanFinners, thanks for flagging this with us. I’m wondering if the issue you’re facing is related to what was reported here: Managed Billing down for some stores. Are you still facing this issue?
Hey Paige,
I suspect it’s related but what I’m seeing is in the Partner Dashboard for Shopify, so I can’t manually discount a billing plan right now. This is fairly critical to managing my app and it’s billing
Is the shop currently on a trial plan by chance? This issue might stem from us not surfacing clear messaging like “Discount cannot be applied to a subscription while it is in trial.”
Ah yes this is the case, it just isn’t displayed! Thank you for your help
Great, thanks for confirming! We’ll work on adding that messaging since it’s confusing.
