Some stores are showing a blank page, whilst other stores are showing the correct plans.
This is fairly urgent as it’s preventing merchants from subscribing.
Some stores are showing a blank page, whilst other stores are showing the correct plans.
This is fairly urgent as it’s preventing merchants from subscribing.
Hi there, we got the same error for our Apps too. Just got an email from a customer who wanted to subscribe and he sees a blank Page.
On another store i get the same error.
Flow Trigger Extensions (292874452993) not working
Flow Webhooks (247970988033) is working
Yann
The billing page is visible again and it seems to work now!
Hey folks
thanks for the reports.
It looks like this was a temporary issue that seems to have been resolved. Affected stores should now be able to process billing as expected.
If you’re still experiencing any issues with managed billing, let us know and we’ll take a look.
Thank you @Wes-Dev-Shopify - can confirm this now works
@Wes-Dev-Shopify nope still going on here… multiple stores.. can you take a look?
Thanks for flagging this @suho - we’re aware of this issue and working currently to address it. I’ll follow up in this thread as soon as we have an update to share.
Hi @suho - we’ve shipped a fix that should resolve the issue and are continuing to monitor currently. Are you still seeing any issues on your end? If so, please let us know and we can continue to investigate.
thanks so much @Wes-Dev-Shopify , it works now on both of the stores where this was flagged!
@Wes-Dev-Shopify Hello the managed pricing plan is still blank in my app, this is a screenshot from one of the merchants dashboard
Hey @mohamedelhelw - thanks for flagging this here.
It looks like the broader managed pricing issue may be resolved now, but I saw you also opened a separate thread for the blank pricing page here: Blank Managed Pricing Page
If you’re still seeing this on your end, could you share the app ID/app URL, affected shop domain or shop ID, and roughly when you last saw the blank page? Just confirming it’s only happening in the domain you shared in the screenshot there? If it’s working now, a quick confirmation in that thread would be super helpful too!
Hey Alan its working fine now thank you for your time
Hey @mohamedelhelw - thanks for letting us know. Let me know if we can help out further ![]()