Unable to access Managed Pricing / pricing_plans URL — always redirects to Apps page and no billing handle generated

Shopify App Store
1

Hi everyone, I’m facing an issue with enabling Managed Pricing for my public Shopify app, and I can’t seem to complete the billing setup.

My app is already live on the Shopify App Store, and I’m migrating from a free model to paid plans. I’ve configured 4 public plans (Free, Starter, Pro, Unlimited) under Partner Dashboard → App Listing → Pricing and selected Managed Pricing as the method.

However, I’m stuck on this problem:

Problem

  • Shopify does not show the “Preview in Shopify admin” button on the Pricing page

  • I cannot find the app billing handle (numeric ID used in /charges/{handle}/pricing_plans)

  • When I redirect users to:

https://admin.shopify.com/store/<store-handle>/charges/<app-handle>/pricing_plans

Shopify returns 404 or redirects to /apps instead of the pricing page.

What I have tried

:check_mark: Managed Pricing enabled
:check_mark: Added multiple public plans with features and prices
:check_mark: Checked:

“I have approval to charge merchants outside of Shopify Billing API”

:check_mark: Added URLs in the pricing info fields
:check_mark: Saved and refreshed the page multiple times
:check_mark: Confirmed the app is public and approved
:check_mark: Using @shopify/shopify-app-react-router with billing.check() redirect logic

What’s not working

  • The default plan selector does not appear

  • The Preview in Shopify admin button never shows up

  • No billing numeric app handle is generated

  • /charges/<handle>/pricing_plans results in redirect to the apps home page

Code snippet for redirect

const { billing, redirect, session } = await authenticate.admin(request);
const { hasActivePayment } = await billing.check();

if (!hasActivePayment) {
  const storeHandle = session.shop.replace(".myshopify.com", "");
  const appHandle = "webp-wizard"; // placeholder, waiting for real numeric ID
  return redirect(`https://admin.shopify.com/store/${storeHandle}/charges/${appHandle}/pricing_plans`, { target: "_top" });
}

The issue is: I cannot get the correct billing appHandle from Shopify because the preview button and billing page never generate.

Expected outcome

  • Shopify should generate a numeric billing handle like:
https://admin.shopify.com/store/<store>/charges/12345678901/pricing_plans

  • Button to preview pricing page should appear

  • Redirect should open the Shopify-managed plan selection page

Question

Has anyone seen this before?
Is there an extra step required to enable managed billing for a public app?
Do I need Shopify Support to activate billing for my app manually?

Any insight would be appreciated — I’ve been blocked here for days.

Thanks in advance!