Hi everyone,
My app uses Managed Pricing and has a free plan that I want to be the only public plan. But my listing doesn’t show the standalone “Free” pricing card that other free-only apps display.
Mine: Dori: AI Search & AI Chatbot - AI chatbot & smart search. Answers questions, finds & upsells | Shopify App Store
Reference (has the Free card I want): SyncWith Google Sheets, Looker - Custom report on sales, inventory, order export, analytics | Shopify App Store
With Managed Pricing, what do I need to do to get that “Free” card to show on my listing?
Thanks!
Hi @AliFromDori! The standalone Free card on your listing comes from having a free public plan that’s fully set up under Shopify App Pricing (the new name for Managed Pricing), and the piece that catches most people is that the billing model and the plan description are saved separately.
A plan only renders on the listing if it has a description (Display name plus Top features) saved for the published language. So if you set Billing to Free but didn’t fill in the display name and features for your listing’s locale, the card won’t show even though the plan exists. To check, go to Distribution, then Manage listing, click Edit on your locale, open Pricing details, hit Manage, and under Public plans confirm there’s a plan with Billing set to Free that also has a Display name and Top features filled in for each language you publish.
If you have any usage-based or one-off charge plans in the config, the listing label logic changes and you can end up with “Free to install” instead of the clean Free display, per the App Store best practices. Assuming your free plan is the only public plan and it’s got a saved description, the card should appear. If it’s still not showing after that, let me know and I can take a closer look!
Thanks Donal! I’ve attached 2 screenshots to show where I’m at.
A couple of things I’m noticing: in the plan’s own Edit section there’s actually no field to set a Display name or description — those options don’t appear there at all. The Display name and Top features are set in the separate Pricing details area instead, and I’ve filled those in and saved them (you can see this in the screenshots).
So the free plan is my only public plan, billing is set to Free, and it has a saved Display name and Top features — but the standalone Free card still isn’t showing on my listing.
Since the description fields don’t live inside the plan editor on my end, I want to make sure I’ve got them saved in the right place. Could you take a closer look and let me know if I’m missing a step? Happy to send more screenshots if that helps.
Thanks for the screenshots Ali, that’s enough for us to take a closer look. Your pricing setup appears correct on our side, so the card not appearing on the live listing isn’t something you need to reconfigure.
I’ve raised this with the relevant team to confirm what’s expected here and whether anything needs fixing. I’ll follow up on this thread as soon as I hear back.
Hi Donal,
Thank you for raising this with the relevant team. Do you have any updates on what might be happening?
Our free-plan description explains its features and usage limits. We’re concerned that without this information appearing on the listing, merchants may misunderstand what is included, have a poor experience, or leave a negative review.
If possible, we’d really appreciate it if this could be prioritized or escalated for a faster resolution.
Thank you again for your help.
Thanks for waiting to hear back from me!
The App Store team confirmed that the standalone pricing plan card appears on an app listing only when a pricing details URL is set in the app submission form. Having the plan’s billing, display name, and top features set correctly isn’t enough on its own to trigger the card.
To fix it, add a URL that describes your app’s pricing in detail in the pricing section of your submission form (Partner Dashboard, Distribution, Manage listing, Pricing). The App Store best practices page shows how pricing details appear on a listing, and the Shopify App Pricing guide covers how plans are defined in the submission form. After you add the URL and resubmit, give the listing time to reindex before the card appears.
This requirement isn’t called out in the docs, which I know is frustrating when you’ve already configured everything else correctly. It’s useful feedback for the team to consider making more discoverable.
If the card still doesn’t appear after you’ve added the URL and the listing has reindexed, follow up here and I’ll take another look. For similar issues in the future, reaching out to Shopify Support directly is the fastest path, since we don’t get to check the forums as often as we’d like.
Thank you for the clarification! I added the pricing details URL, and the pricing card is now showing correctly on our app listing.
Could you also please share the link or steps for contacting Shopify Support directly? I haven’t been able to find the right support channel for app developers.
Thanks again for your help!
I don’t think this should be allowed since using the word “free” in app store increases click through rate, the review team should either rename it to “free to installl” or remove any incentive altogether in this cases.
The url for pricing in the first app listing contains 0 details about pricing, and the second one requires to click another link to finally find the price.
