Hi everyone,
Our app was recently instantly delisted from the Shopify App Store due to a policy issue.
What surprised us is that this was the first time we were notified about the issue. We received no previous warning or email giving us the opportunity to discuss or fix it before the app was delisted.
We immediately fixed the issue and replied to Shopify confirming that everything had been resolved.
However, it’s been almost 48 hours, and we still haven’t received any response or update.
Meanwhile, our app remains delisted, meaning no new merchants have been able to install it for almost two days, which is seriously impacting our business.
We completely understand the importance of enforcing Shopify’s policies, but instantly delisting an app without any prior communication, then leaving developers without an update after they’ve fixed the issue, feels quite frustrating.
Has anyone experienced a similar situation?
How long did it take Shopify to respond and relist your app? Is there any way to escalate the case or speed up the review process?
Thanks in advance!