Not able to check the status of bulk operation mutations

GraphQL Admin API Troubleshooting
1

I am trying to check the status of bulk operation mutation that I have created previously.

when I try to check it using following gql from the GraphiQl interface, it gives me null. [the id in following gql is just a placeholder, its not actual id]

query CheckBulkOperationStatus{
  node(id: "gid://shopify/BulkOperation/99999999999999"){
    ... on BulkOperation{
      id
    }
  }
}

OR

query {
 currentBulkOperation(type: MUTATION) {
    id
    status
    errorCode
    createdAt
    completedAt
    objectCount
    fileSize
    url
    partialDataUrl
 }
}

when I try using following gql from my admin(using end point “shopify:admin/api/graphql.json”) it gives me an error:

query CheckBulkOperation($id: ID!) {
  node(id: $id) {
    ... on BulkOperation {
      id
      status
      type
      createdAt
      completedAt
      errorCode
      url
      objectCount
      fileSize
    }
  }
        }

error is as below (replaced the actual id with placeholder)

{
    "errors": [
        {
            "message": "Internal error. Looks like something went wrong on our end.\nRequest ID: <<long-id>> (include this in support requests).",
            "extensions": {
                "requestId": "<<long-id>>",
                "code": "INTERNAL_SERVER_ERROR"
            }
        }
    ],
    "data": null
}

Any one else having same issue? I am reaching out to support as well

2

A merchant can only have one bulk operation running at a time.

So instead of trying to pass an ID to a generic node field, just use currentBulkOperation as the field on the query root:

  query {
    currentBulkOperation {
      id
      status
      errorCode
      createdAt
      completedAt
      objectCount
      fileSize
      url
      partialDataUrl
      query
      type
    }
  }
3

Hey @Dylan
I just tried as per your suggestion, it still gives me null.

4

Have you checked the userErrors of your currentBulkOperation query?

Perhaps there’s an error with the request, or missing scope or some other issue.

1 Like
5

yeah…I checked it, and the error message I have added in my initial post is the exact massage I got as a response to api call.

one surprising thing is, if I make call from GraphiQl editor, it response with null, but if I make call using direct api request from my code, it return error.

I don’t think its issue with missing scopes, because the mutation is running properly, and I can see all the changes reflected to data as per the mutation

6

Hey @Chirag :waving_hand: would you be able to share an x-request-id from the API response headers we send back to you when you make the API call in your app that returns the INTERNAL_SERVER_ERROR message?

I can take that ID and run a search in our logs to narrow down what might be happening. Hope to hear from you soon!

7

Hey @Alan_G thanks for your message, luckily the issue is now fixed.
Solution is: use same access token(only online or only offline) to create bulk operation and check the status of it.

Here is the summary:

I was creating new bulk operation in the backend using offline access token
then I was checking it in the client by fetch request on url “shopify:admin/api/graphql.json”, and I believe it is using online access token.

The issue resolved as soon as I moved my gql query to the backend, where I am using same access token to create and check the status of the bulk operation.

The problem is “I was using different access token to check the status”, Natalie O from Shopify support helped me to identify the issue.

Thank you all.

1 Like
8

Glad this is working for you now @Chirag and thanks for posting your solution. Let us know if you run into any other issues!

2 Likes