Bulk operations constantly failing

GraphQL Admin API Troubleshooting
1

Hi there,

for a couple of days, bulk operations on a concrete store are suddenly constantly failing. Please could you take a look?

Some recent request IDs:
3f03a336-51a9-4691-a4fa-1863138f2682-1762181683
536e0638-4dce-4103-9b24-9560a3dbb0e9-1762181674
3060f27d-f726-44d2-9045-884e2e19eaf0-1762181546
463f222b-6ace-4fd6-92d1-64b2c6620912-1762181365
ea6f7811-d7f2-4b64-ac21-d022729af712-1762181350

2

Hey @sinuhe, can you share a little more context on the operations that have started failing?

From FAQ - Shopify Developer Community Forums :

  • The full API query or mutation with personally identifiable information (PII) removed
  • Detailed replication steps and time when issue appeared
  • The API version and any error messages that are appearing
  • Relevant screenshots or videos to illustrate the issue
3

Hi,

it fails when checking status:

query {
   currentBulkOperation {
     id
     status
     errorCode
     url
     partialDataUrl
     createdAt
     completedAt
     objectCount
     rootObjectCount
   }
 }

And also when creating a new bulk operation:

mutation {
  bulkOperationRunQuery(
   groupObjects: false, query: ""\"
    {
      products (query: "published_status:published") {
        edges {
          node {
            id
            handle
            productType
            title
            description
            vendor
            publishedAt
            updatedAt
            tags
            featuredMedia {
                preview {
                    image {
                      url
                      altText
                    }
                }
            }
            variants {
              edges {
                node {
                  id
                  title
                  availableForSale
                  barcode
                  price
                  compareAtPrice
                  sku
                  image {
                    url
                    altText
                  }
                }
              }
            }
            collections(query: "collection_type:custom") {
              edges {
                node {
                  id
                  title
                }
              }
            }
          }
        }
      }
    }
    ""\"
  ) {
    bulkOperation {
      id
      status
      errorCode
      url
      partialDataUrl
      createdAt
      completedAt
    }
    userErrors {
      field
      message
    }
  }
}

The API version is 2025-10, the error is:
Internal error. Looks like something went wrong on our end.
Request ID: 401a0e58-ea68-48ab-a54c-8c69c1845dd1-1762249815 (include this in support requests).

4

Hi @sinuhe, can you share the bulk operation ID? The request ID’s I see here look to be associated with the query for the status, not the job itself.

Can you also test to see if this is working by paginating through as a non-bulk query? The reason for this is to narrow down the cause. If the error occurs in a non bulk operation, then there’s likely an issue with the data on the affected store. That will require reaching out to help.shopify.com so we can look in to the specific store details.

On the other hand, if it’s only failing with bulk queries, there may be something specific with the bulk operations itself causing the failure.

Let me know what you find.

5

Hi there,

finally, I saw that the problem was in the query currentBulkOperation ( currentBulkOperation - GraphQL Admin ), and I also saw this recent post in the changelog: New Queries for Bulk Operations - Shopify developer changelog

I could find a workaround to skip these failures on our side… but the failures started more or less after the publication of the post. It says “If You’re Using Existing Bulk Operation Workflows. No changes are necessary. The currentBulkOperation can still be used but is being deprecated.“, but it is not apparently completely true.

Could you take a look at that? Thanks and kind regards.

6

Great find. Thanks for sharing that. It looks like there have been other reports of this here too: currentBulkOperation query failing on one shop

I’ll dig in to both of these and see what I can find out.

7

Hi, ok, thanks.

Related to this, I was trying the new bulkOperations query (bulkOperations - GraphQL Admin), with the API version 2026-01:

query {
  bulkOperations(
    first: 1
    sortKey: CREATED_AT
    reverse: true
  ) {
    nodes {
     id
     status
     errorCode
     url
     partialDataUrl
     createdAt
     completedAt
     objectCount
     rootObjectCount
    }
  }
}

But it always returns a Shopify internal error:

Internal error. Looks like something went wrong on our end.
Request ID: b678ed57-53c5-41ac-9c30-aa82bd3ecad1-1762416701 (include this in support requests).

However, with GraphiQL it works… please could you take a look?

8

A fix has been deployed and the internal server error should be resolved.

1 Like
9

Hi there, the error with the the new bulkOperations query ( bulkOperations - GraphQL Admin ), with the API version 2026-01, is failing again. It was working on the weekend but today it is suddenly failing.

Could you take a look?

query {
bulkOperations(
first: 1
sortKey: CREATED_AT
reverse: true
) {
nodes {
id
status
errorCode
url
partialDataUrl
createdAt
completedAt
objectCount
rootObjectCount
}
}
}

10

Hey @sinuhe, I’m unable to replicate this on my end. Can you share the response you received and the request id from the failure? If you query by the exact ID, does it return the operation you are looking in to?

11

Hi there,

I just tested it and it is working again, did you make any changes? I can see that this query is considerably slower than currentBulkOperation, but that’s not a big problem for us.

I’ll be testing it for a few days and will let you know if it fails again.

Thanks.