Hi! I’m a theme partner and would like to try the Product Network App, however my dev store is not eligible for using the app due to the following reason (see the screenshot).
I’ve enabled the US based test-mode in Shopify Payments and the test mode in Shop pay - still unchecked.
Morevoer, I’m also unable to create a template for remote products when I access theme editor through the app (I tried with Dawn). It redirects me to 404 page. Shopify Support can’t recreate my issue, their redirect link works fine. You can access tickt 62628372 for more information.
I’d appreciate if an app dev could look into this. Either the app is still buggy or not fit for dev parnters.
Hi @Ann_Ashen,
I’ve taken a look at the ticket you linked, and I can confirm that this ticket is with the correct escalated team to investigate this behaviour further. Additionally they mentioned not being able to replicate, and asked for further context from you, to confirm if you were still experiencing the issue and the exact steps you’ve taken in troubleshooting and replicating.
Moving forward since this is an issue with a specific store, we will need you to discuss this with our support team in a fully authenticated support interaction. I would recommend replying directly to the last email received on that ticket you linked, and our Technical Merchant Support Team can help you look into this behaviour further.
