Technical Escalation Required: Payments App Extension Not Visible in Dev Store for Testing (App: "Guiddini Payment Gateway")

Partner Discussions
1

Hello Shopify Partner Support Team,

My name is Belkacem Kerbani, and I am writing to you as a Shopify Partner developing a critical payments app for the Algerian market. I require technical assistance as I have encountered a blocker that I cannot solve through existing documentation.

Objective:
I am building a Payments App named “Guiddini Payment Gateway” to integrate Algeria’s primary local payment provider (“Guiddini,” which supports CIB and Edahabia cards) with Shopify. My immediate goal is simply to get the app visible in my development store’s payment settings for testing purposes only .

App Details:

Summary of Steps Taken:
I have meticulously followed all the latest official Shopify documentation for creating a Payments App. Here is a summary of my process:

  1. App Scaffolding: I initialized a new app using the latest version of the Shopify CLI with the Node.js template.

  2. Extension Generation: I successfully generated all three mandatory extensions for a modern Payments App:

  • Payment Customization: guiddini-processor

  • Admin Link: guiddini-settings

  • Checkout UI: guiddini-checkout-ui

  1. Configuration Files:

  • My root shopify.app.toml is configured with the necessary access_scopes (read_orders, write_orders).

  • My processor extension’s shopify.extension.toml (extensions/guiddini-processor/) is correctly configured with the payment_session.session_url, pointing to my backend.

  1. Backend Server: I have a running backend server (in web/index.js) that is ready to handle the /api/payment-sessions endpoint.

  2. Deployment & Installation:

  • The app and all its extensions are successfully deployed using the shopify app dev command. The command runs without any errors.

  • The app has been successfully installed on my development store, which is confirmed in the app’s history in the Partner Dashboard.

  1. Tunneling: The shopify app dev command correctly establishes a Cloudflare tunnel, and all services (proxy, backend) are running.

The Problem:
Despite successfully completing every technical step, the payment provider is not visible in the Shopify admin under Settings > Payments.

  • It is not found when using “Search by provider”.

  • It does not appear under “Additional payment methods,” “Payment customizations,” or any other section.

Conclusion & Request:
Based on this, and after a preliminary chat with general support, I strongly believe this is not a technical implementation error on my part, but rather an account-level feature flag or an administrative block preventing the app from being rendered in the payments list.

My request is specific: Could you please have a technical specialist from the Payments Platform team review my Partner account and my app (“Guiddini Payment Gateway”) and manually enable the necessary permissions to make this Payments App visible on my development store for testing?

I understand that production access requires a formal approval process, but being completely blocked from even testing the app on a dev store is a critical halt to the entire project. This integration is crucial for enabling local digital payments for many aspiring merchants in my region.

Thank you for your time and specialized assistance.

Best regards,

Belkacem Kerbani
Partner ID: 4415234

2

Hi Belkacem,

Just to confirm, have you received an invitation from Shopify to submit an application to become a Payments Partner?

The Payments platform is currently only accessible to partners on an invite-only basis, see: Get approved for payments