Orders/paid webhooks delayed by 20+ minutes

Webhooks and Events
1

Hi everyone,

I’m currently seeing an issue with the timing of orders/paid webhooks being sent to my app. There appears to be a delay of 20+ minutes before the webhook is delivered.

For example, in my dev dashboard I can see:

X-Shopify-Triggered-At: 2026-04-28T12:43:11.254245052Z

But above the payload, it shows:

Time (UTC): 2026-04-28 13:33:16.834 +00:00

That suggests the webhook was triggered around 12:43 UTC but only delivered around 13:33 UTC.

I’m starting to receive complaints from merchants because my app relies heavily on this specific webhook for time-sensitive workflows.

Is anyone else experiencing the same behavior today?

For reference, I’m using Webhook API version 2025-10 from Shopify.

2

Yes - big delays! Sigh of releif I’m not the only one!

3

Same here, I hope Shopify will react quickly

4

Hey all, thanks for raising this! We’ve received similar reports via our support channels and the right people are looking into it.

In the meantime, can you confirm whether the issue is isolated to order-related webhooks or are other types also affected?

5

Hi @Donal-Shopify it seems the status page has not been updated!

7

Quick update: The Webhooks team are working to resolve this as quickly as possible. The Shopify status page has also been updated for this issue, so you can follow updates at https://www.shopifystatus.com/

9

Hi @Soufiane_Ghzal and all - following up here to confirm this should be fixed as of around 6 PM Eastern on the 28th. Just wanted to touch base with you to let you know this is resolved - sorry about the wait.

Please let us know if you see any continuing issues pop up though.

10

We’re still seeing significant delays on orders/create webhook delivery.

11

Hey @chekdotdev - thanks for flagging this, and I definitely get why that would be concerning if you’re still seeing delayed order webhooks.

The issue from April 28 was marked as resolved, but I’d be happy to take a fresh look at what you’re seeing here and check whether anything similar is happening again on our end.

Could you share a couple of recent examples of the delay? The most helpful details would be:

  • webhook topic
  • X-Shopify-Triggered-At
  • the delivery/time shown in the dev dashboard
  • roughly when you saw the delayed delivery

If there are any app/shop-specific details you’d rather not share publicly, feel free to DM those to me instead (I can set up the DM on my side)

Once I have a concrete example or two, I can take this back internally and check what’s happening on our end.