Orders/paid webhooks delayed by 20+ minutes

[Axel]

Hi everyone,

I’m currently seeing an issue with the timing of orders/paid webhooks being sent to my app. There appears to be a delay of 20+ minutes before the webhook is delivered.

For example, in my dev dashboard I can see:

X-Shopify-Triggered-At: 2026-04-28T12:43:11.254245052Z

But above the payload, it shows:

Time (UTC): 2026-04-28 13:33:16.834 +00:00

That suggests the webhook was triggered around 12:43 UTC but only delivered around 13:33 UTC.

I’m starting to receive complaints from merchants because my app relies heavily on this specific webhook for time-sensitive workflows.

Is anyone else experiencing the same behavior today?

For reference, I’m using Webhook API version 2025-10 from Shopify.

[daryl]

Yes - big delays! Sigh of releif I’m not the only one!

[Antonio]

Same here, I hope Shopify will react quickly

[Donal-Shopify]

Hey all, thanks for raising this! We’ve received similar reports via our support channels and the right people are looking into it.

In the meantime, can you confirm whether the issue is isolated to order-related webhooks or are other types also affected?

[Soufiane_Ghzal]

Hi @Donal-Shopify it seems the status page has not been updated!

Shopify Status

[Donal-Shopify]

Quick update: The Webhooks team are working to resolve this as quickly as possible. The Shopify status page has also been updated for this issue, so you can follow updates at https://www.shopifystatus.com/