This is something that has plagued my app for a long time. For some reason orders that are created with my app (via draftOrderCreate → draftOrderComplete) result in the Sales Channel saying “Google”. This happens for a bunch of my customers and I really don’t know how to solve it.
Here is the sales channel status of my app:
And here is what an example of the message my customers see:
I noticed this field in the API:
However, I don’t have any marketplace extensions and I don’t see a list anywhere that I can manage.
Also the sourceName field is not included in the DraftOrderInput of the draftOrderCreate mutation.
Any ideas?
Hi @ozzyonfire would you mind contacting our support? That way we can get some shop ids and your app info and investigate further.
This was never resolved for me, despite contacting Shopify Support a couple times over the years… I still get weekly emails from clients about this, but recently I actually discovered something that I’m hoping someone can help me with.
When installing the Google Sales Channel on my dev store, I found this.
Any orders created by my app get the “Sales Channel: Google” on the resulting order.
If I add a random source name, like orders-up the Google channel goes away, but if it is omitted from the order, Shopify defaults the Sales Channel to Google.
I tried filling out the form located in the docs:
But the form says, that it’s not in use anymore, self serve solution coming soon… I think it has said this for over 1 year…
Can someone at Shopify check to see if somehow my app is wrongly associated as a Google Sales channel?
