Order Channel Field is incorrect and cannot be changed

[sengming]

I use 2 APIs to create draft orders and to complete the draft order

• DraftOrder - REST
• DraftOrder - REST

but I can’t figure out how the Channel field is set to “Shopee” (see screenshot)

How do I stop Shopify from filling up the channel field?

My app imports orders from 3 platforms, Shopee, Lazada, TikTok. And my customers are getting confused because all their orders are marked as Channel: Shopee, while some orders should be marked Channel: Lazada, or Channel: TikTok

Note that,

• my app is NOT a channel app
• The orders are created by my app Easy Shopee, Lazada & TikTok - Expand to Shopee, Lazada & TikTok with confidence | Shopify App Store
• I do not use the source_name field on the order
• I have deleted the marketplaces extension from https://partners.shopify.com/876861/apps/2891397/extensions
• the results are the same with the draftOrderCreate Graphql mutation draftOrderCreate - GraphQL Admin
• Channel field is still set to “Shopee” when setting the source_name to TEST
• the channel is set to “Shopify GraphiQL App” when source name is set to TEST on the graphiql app.
• this has been happening consistently since 2023

References

• Order Channel Field is incorrect
• Re: Order Channel Field is incorrect - Shopify Community

[KyleG-Shopify]

Hey @sengming

The sourceName field in your draft order creation is directly tied to the channels configured in your marketplace extension. You will need to specify one of the approved names in the draft order input to ensure proper sourceName is applied.

Without the proper marketplace extension configuration, you won’t be able to correctly set these different source names when creating draft orders.

Since you’ve deleted the extension and are still seeing an incorrect name, I recommend reaching out directly to our Partner Support team so they can examine your app configuration and determine why your previous extension deletion hasn’t properly cleared the channel settings. They can also look in to specific order examples to troubleshoot any incorrect applications as well.

[sengming]

thanks @KyleG-Shopify ! Any tips on how to “reach out directly to Partner Support” ? E.g. an email I can use, a page I can go to etc? I can’t get pass the chat bots on the support channels.

[KyleG-Shopify]

Hey @sengming,

You can get there through the link in your partner dashboard

From there you can log in and should see this in the sidebar of the help center

[sengming]

thanks @KyleG-Shopify !

[sengming]

just wanted to confirm that there are no extensions running on the app

[KyleG-Shopify]

Thanks! I’ve sent you a DM