Help with Channel Registration for orderCreate Mutation

Partner Discussions
1

Hi Shopify Community!

We’re developing an app that creates orders from different marketplaces using the GraphQL Order Creation mutation. We need to register our channels using the sourceName attribute, and we’ve submitted the required Google form four times over the past two weeks (as per the attached picture):

sourceName
sourceName1240×334 95.4 KB

However, we haven’t received any confirmation or response, which is making it difficult to move forward with our development. I’m hoping someone who has gone through or knows about this process and can share their information/experience.

A few specific questions:

  1. Did you receive any confirmation after submitting the channel registration form?
  2. How long did the approval process take?
  3. Once approved, where exactly can we find our registered channels in the Partner Dashboard? (The documentation mentions they’ll be in our Apps Marketplace extension)

We’re keen to implement this correctly and would really appreciate any insights from anyone who knows about this process.

Thanks in advance for your help!

2

Hi SJM79,

Thanks for flagging this - I’ll reach out to the relevant team who can address your questions. Will update here asap.

1 Like
3

Hi again SJM79,

The team has your request, but have some follow up questions. I’ll DM you for these details.

4

Hello @Liam-Shopify ,

I think I responded to the DM, but let me know if not. From what I can see I still do not have the channels set up - is there anything else that is needed from me?

Thank you,
Sarah

5

Hello,

As a follow up on this thread.

  1. Did you receive any confirmation after submitting the channel registration form?
    No I didn’t. I was fortunate as I raised the question on here, and Liam responded, but other than that I did not receive any follow up from the Shopify team.

  2. How long did the approval process take?
    It took two and half weeks for the new channels to be registered and added for my app. As Liam helped with regards to this (after I raised this question on the community), I am not sure if this is quicker or longer than most.

    1. Once approved, where exactly can we find our registered channels in the Partner Dashboard?
      Just in case anyone has had issues in finding the channels that have been set up under the SourceName request, I have found that the following query can be run through GraphQL to retrieve all the available channels for a given shop:
query {
  shop {
    name
    channelDefinitionsForInstalledChannels {
      channelDefinitions {
        channelName
        handle
        id
        isMarketplace
        subChannelName
      }
    }
  }
}

Hopefully this might be useful to someone.

Thanks,
Sarah