Channel Registration - How Can I check if the GoogleForm has been received?

Partner Discussions
1

Hi Shopify Community,

We’ve developed an app that creates orders from different marketplaces. I raised a request on 12/12/2024 via the GoogleForm for some additional channels to be added for our app. I haven’t received any feedback from the form, so unsure if it’s been received or if there are any issues with it.

I have spoken to the Support teams and they have said that I should come on the community to seek advice on this. Is it possible to find out how my request via the GoogleForm is progressing?

I am checking my available channels and can see that they haven’t been created yet.

I’m hoping someone can help. Many thanks :grinning:

2

Hi SJM79,

I believe the product team who enables additional channels is currently working through a backlog and may not be back in office after the winter break yet. I would recommend waiting a few days more and if there is no update post here again and I can look into this for you.

1 Like
3

Hi @Liam-Shopify,

Happy New Year! Thanks for all your help with this.

I’ve given it another week now, and we still haven’t had the channels updated. Is this something you can help me with, please?

Many thanks,
Sarah

4

Hi Sarah,

I’ve reached out the relevant team to ask them about your request. Will update here when I learn more.

5

Thank you @Liam-Shopify, really appreciated.

6

Hi Liam,

We’re a couple of weeks on, and the Channels still haven’t been updated. Is there any update please?

Thanks,
Sarah

7

Hi @Liam-Shopify ,

Just to confirm/let you know that all my new channels have now been added.

Many thanks and best regards,
Sarah

1 Like
8

Great to hear Sarah - let me know if you have ay other questions :slight_smile: