App Review Status

Shopify App Store
1

Hello Shopify Team,

I submitted a Sales Channel app for review via the Partner Dashboard on 8/11/2025, and as of today (9/3/2025), it has been well beyond the stated 7–10 business day review estimate, with no updates or communication from the review team.

App Name: OfferUp

App Type: Sales Channel App

Submission Date: 8/11/2025

I’ve attempted to reach support via the Help Center chat multiple times, but the assistant drops the session when attempting to escalate to a live advisor. I was able to get through last week, (8/26/2025) and was told that it was escalated to the review team.

We are heavily dependent on this review for a new feature launch in which at least an estimated response time or status update would help us plan better.

Could anyone from the Shopify team help direct this to the appropriate review team or offer guidance on next steps?

Thank you so much in advance.

1 Like
2

Hey @Michael_Calleiro, it’s likely that our app review team has a bit of a backlog, however that does seem like a longer than normal time to wait.

When you go in to your app listing settings, can you double check the email address that is used for app review notes, just to be sure it hasn’t been reviewed and feedback shared.

If you’re confident you haven’t received any communication from the app review team, I’ll send a DM so you can reply to me there with your app details and I’ll look in to this for you.

4

Hi @KyleG-Shopify ,
Thank you for your response. I confirmed that the API contact email that I have configured in the app is correct and we have not received any communication from the review team aside from the initial confirmation of submission.

5

Thanks. I’ve sent you a DM to gather a few more details.

6

Thanks Kyle. I replied to your DM

1 Like