I submitted my app “Upsell Shark Bundles” for review on March 12th (Reference: 106528) and it has been stuck on “We’re assigning a reviewer to your submission” ever since.
It has now been over 2.5 weeks with:
Zero emails from the review team
No status changes in the Partner Dashboard
No warnings or errors
The $19 fee was paid, everything was submitted correctly, and I added both Shopify email addresses to my allowlist.
I contacted Partner Support via chat but only received generic responses with no concrete information.
Is anyone else experiencing the same issue? And is there any way to directly reach the App Review Team?
Thanks @luke for the reply and for linking the official post — appreciated.
I wanted to post a quick update for anyone following this thread: as of today (April 18), it’s been 37 days since I submitted on March 12 (Reference: 106528). That’s now past the ~30-day window referenced in the post Luke shared, and the status hasn’t changed:
Still “We’re assigning a reviewer to your submission”
No communication from the review team
Partner Support chat has only provided generic responses
I completely understand volume is high and I’m not asking to skip the queue. My concern at this point is simply whether the submission is actually in the queue, or whether something is stuck on the backend. 37 days of complete silence makes it hard to tell.
Would anyone from the Shopify App Review Team be able to confirm the status of Reference 106528, or suggest the right escalation path beyond Partner Support chat?
Update: Yes, I’ve run the plugin against our code and it passes everything.
Would be nice if you all had a queue status for submissions so we could see progress being made instead of wondering if our submissions will get reviewed this week or months from now.
