App submission status – reviewer assignment taking time

Shopify App Store
,
1

Hello Shopify team,

We recently submitted our app for App Store review and received the following message:

“We received your app submission and our team will start reviewing it shortly. It can take up to 2 weeks for us to test out your app and make sure it meets all of Shopify’s high standards and requirements.”

In the Partner Dashboard, the status is currently showing that a reviewer is being assigned, and it has remained in this state for a while.

I just wanted to confirm:

  • Whether the review process has officially started
  • And if there is anything else we need to provide at this stage

We understand the review can take time and are happy to wait — just wanted to make sure everything is progressing as expected and that no additional action is required from our side.

Thanks in advance for your help, and really appreciate the work your team does reviewing apps.

Best regards,
[gyeom/ sabangnet]
Partner: Sabangnet
App name: sb-gql

image
image972×886 48.9 KB

2

Hi there,

We are experiencing the exact same situation. We submitted our app a week ago, and the status has remained stuck on “Reviewer being assigned” in the Partner Dashboard since then.

We understand the process can take up to 2 weeks, but I just wanted to make sure everything is progressing as expected and that no additional action is required from our side at this stage.

Here are our details:

  1. Partner: Closer (ID: 4541170)
  2. App Name: Closer - Gift Links (App ID: 302656782337)
  3. Submission Date: Jan 12, 2026 (10:06 AM)

Thank you in advance for checking on this!

Best regards,

Quentin

3

Hey folks :waving_hand: - thanks for reaching out. If you’ve received confirmation that we’ve received your submission, it is on our to-do list, however the review team is currently experiencing a high volume of app submissions and the time to complete reviews is taking longer than it has in the past.

Just wanted to confirm that we have received both submissions as well. Let me know if I can clarify anything further on my end here. :slight_smile:

1 Like
4

Shopify needs more people!! haha…

Seriously, just wanted to share my personal experience to help others get an understanding of where things are at currently in hopes it helps.

Starting at the “tail-end” of the submission queue from the holiday break, my app was in the “We’re Assigning a Reviewer” stage for 9 business days and on the 10th day the status flipped from that stage to “In Review”. I did not get an email that the status flipped. I did not get an email from a reviewer. I simply saw it flip on that 10th business day (Friday morning). It took all Friday to be reviewed and I just received notification this morning that things needed addressed.

Unfortunately, there was confusion with my app operation and now we’re in a back-and-forth email correspondence to straighten that out.

Basically, even though you may get your app in review status, you still have to go back and forth and apparently that takes time due to how back-logged they are or how much attention your app needs.

5

Hi :waving_hand:
Thanks for the clarification!

Just to make sure we’re aligned, could you please confirm what you mean by “both submissions”?

From our side, we have completed and submitted:

  1. App Store listing submission (App Store review page shows “Submitted / Reviewer assigned”)

  2. App version submission – the latest version (sb-gql-19) is marked as Active in the Dev Dashboard

Could you please confirm that both of these have been successfully received and are in the review queue?

If there is any other required submission or missing step, we’d really appreciate it if you could let us know.

Thanks so much for your help!

6

@Alan_G means both you and @Quentin_Van_Der_Perr said you had pending submissions - hence his confirmation they have “both submissions”.

1 Like