PCD request partially approved — clarification submitted but no response yet

Shopify App Store
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Hi everyone,
Our app recently had its Protected Customer Data access partially revoked during a review. Level 1 access is still approved, but some Level 2 fields were not approved and Shopify asked us to update our request in the Partner Dashboard and reply with clarification.
We submitted the additional explanation and replied to the review email, but we haven’t received a response yet. Since this affects some core functionality and related webhooks on our app, we’re trying to understand the best next step.
For those who have gone through a similar situation:

  • How long does Shopify typically take to respond after a follow-up clarification?

  • Is there a recommended way to escalate or contact the review team if the app functionality is currently impacted?

  • Should we wait for their reply or submit a revised PCD request again in the meantime?

Any guidance from developers or Shopify staff who’ve dealt with PCD reviews would be greatly appreciated.
Thanks!

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Hey @kbk_dev, in the email from the app review team, was it from noreply@shopify.com?

If so, you can reach out to our support team through the help center so they can check in to the status of the review.

If it was from any other address, you should be able to reply to that email directly to get back to your reviewer.