Hey everyone!
We’ve run into a strange issue the last two Saturdays (around 2–3 pm CEST, lasting several hours), and wanted to check if anyone else in the community has experienced something similar.
Our app provides a custom code snippet that Shopify POS uses to dynamically fetch receipt images (QR codes) via a hosted service. It’s been stable for over a year without a single hiccup. But on both Saturdays, Shopify’s internal print service wasn’t able to reach our endpoint, resulting in merchant not able to print at all.
We’ve done a deep internal investigation:
- No downtime or errors on our side
- No deployments or config changes
- No incoming requests from Shopify’s print service during the affected period
To us, this looks like something upstream, possibly related to Shopify’s POS print service or edge networking.
If you’ve seen something similar (especially around dynamic image rendering or hosted assets in receipts), or have any insights, we’d really appreciate to hear from you.
Thanks!
Ferry