Post-Purchase API – Items Not Showing in New Thank You Page

Extensions
1

Hi everyone,

I’m working with the Shopify Post-Purchase Extensions API to add items after checkout. Everything works perfectly with the old Thank You page experience—items are added and displayed correctly.

However, with the new Thank You page, the added items do not show up. Even though the order status page loads correctly in both experiences, the new Thank You page doesn’t reflect the changes made during the post-purchase step.

Our app has been reviewed by the Shopify team, and we were advised that to get full access to the Post-Purchase API, we must demonstrate that added items are visible in the new Thank You page. Unfortunately, that’s where we’re facing issues.

Preview : https://drive.google.com/file/d/17jaAo1g4vnjLmv90bfaHQRPXJuQ4B0_r/view?usp=sharing

How can we resolve it? Can anyone help us?

Thanks

2

Hi, thank you for reporting this. We are tracking this bug on our end and will update you once it is resolved.

1 Like
3

Thank you for the response.

We are in the process of submitting our main app for review to request access to the Post-Purchase API. However, the review team has flagged an issue and asked us to resolve it, although we believe this concern is unrelated to our app.

We’d like to know if it’s possible to resubmit the app without addressing this particular issue, or if resolving it is mandatory before we can reapply. Additionally, if there’s any alternative method to gain access to the Post-Purchase API without completing the review corrections, we would greatly appreciate your guidance.

Thank you in advance for your support.

4

Hey @Shubham_Neema1, I’m connecting with internal teams about this. In the meanwhile, can you re-submit and add a note that this issue is on the platform?

1 Like
5

Hello, I had the same problem. I just re-submitted saying that the problem was with Shopify. Is there any news about the bug resolution? Thanks

6

Hi all, thank you so much for your patience on this issue. We’ve rolled out a fix today. Could you let us know if you are still able to reproduce?

7

Thank you @avocadomayo, everything seems to work now !

1 Like
8

Thankyou so much now its worrking