Post-Purchase App: Admin Menu Missing & Not Registering in Checkout Settings

Extensions
1

Hi everyone,
I’m building a post-purchase app and have run into two critical issues related to the embedded admin experience and post-purchase extension setup. These problems occur inconsistently across some merchant stores, and I haven’t been able to identify the root cause.

1. App menu not showing in Shopify Admin
When some merchants open the app from Shopify Admin, the app loads, but the navigation menu doesn’t render. This makes it difficult for merchants to navigate, and breaks the expected embedded app experience.

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2.App missing from Settings → Checkout → Post‑purchase page

After installation, the app sometimes doesn’t appear under Settings → Checkout → Post‑purchase page, even though it includes a Post‑Purchase UI Extension.

The only workaround I’ve found is to uninstall and reinstall the app, and then it correctly registers. But this obviously isn’t a sustainable solution for merchants.

Screenshot 2025-07-15 at 11.43.43
Screenshot 2025-07-15 at 11.43.432860×1240 165 KB

These issues seem to occur randomly in some stores. I’ve double-checked the extension config, App Bridge integration, and Partner Dashboard setup, but nothing stands out.

Has anyone encountered similar issues?
Any insights, debugging suggestions, or workarounds would be greatly appreciated :folded_hands:

2

Hey @daniel_ha - thanks for flagging these issues. It does definitely seem like an intermittent issues if it’s not happening on every shop and not all the time (particularly if uninstalling/reinstalling seems to resolve things), definitely get where this is frustrating for sure.

Do you happen to have an example shop (or shops) where either all or some of these issues are happening? If you’re able to set up a development shop where you can replicate the issues, or share any shop IDs for merchants who are seeing this (we can share these over DM if needed!), I’m happy to dig into this further. I don’t see any other reports of this behaviour on my end, so we would just need some examples to investigate.

Hope to speak soon, we’ll get this looked into!

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