Post-purchase extension review

Extensions
1

Hello,

our app (post-purchase extension) was rejected multiple times now during review because the upsell page didn’t appear after checkout.
From our side, the app was set up correctly: an active offer was configured (by the reviewer) and our system recorded that the offer should have been shown for the reviewer’s order.

We can not reproduce this behavior at all if we respect the Shopify limitations at About product offers

However the reviewer’s order was shipped internationally and Shopify’s documentation says that in some cases (e.g. international orders with duties or multiple currencies) the post-purchase page won’t be shown at all, even if the app is working.

We’re currently in a temporary submission suspension and would like to ask:

Could this rejection be because of a Shopify platform rule, not a bug in our app?
Is there any way to continue the review sooner?
Are reviewers aware of the limitations?

Thank you.

2

Hi Henrik,

The app review team isn’t active on the forums, so they won’t be able to comment directly on a specific review.

If reviewers are having trouble seeing the post-purchase page, I’d recommend adding thorough step-by-step review instructions to your app submission. Include the exact setup they should use, any product or order requirements, and any limitations they need to keep in mind when testing. Since reviewers assess apps from a merchant’s perspective, it helps to clearly call out any post-purchase offer limitations a merchant may not already know about.

If you believe there isn’t a genuine issue with the app, your best next step is to contact Support so they can look into the review. There’s no guarantee the review can be sped up or overridden, but Support is the right channel for that request.