Apologies in advance, as I may be describing the way inventory and locations work inaccurately.
We run a dropshipping app that creates products in our clients’ stores.
The inventory management for a given item is assigned to a location designated to the app. We’ve noticed issues fulfilling orders for these products, because the items are being assigned to a second location belonging to the store.
I’m confused as to what can do this? I know users can add a location to an item manually. Could another app be making these changes to the products created by my app?
In this screenshot, a store’s item is assigned to the app’s location (correctly), but also to the store’s location (incorrectly).
If you sell inventory through the POS app from a location and the inventory isn’t stocked there, I believe that could stock inventory at the location. As the assumption is that if POS app is selling a product that isn’t stocked at the location, the physical inventory is stocked there.
To confirm, you saw that the product was initially only stocked at the app and then later it was also stocked at another location?
An app could stock at another location if it has all the required permissions. You can manually unstock at those locations. Unclear if that is what happening in this case. But technically, yes.
I see that this question was posted almost 2 weeks ago. Apologies in the delay. I hope you’ve already gotten to the bottom of this.
