Hi,
Recently we’ve seen a lot more 5xx errors coming back from small queries and mutations. For example, we make thousands of successful inventorySetQuantities mutation calls each day, however we’ve noticed over the last few weeks that we’ll get anywhere from 10-20 503 errors each day, typically during early hours, each with a big nondescript HTML response body (pasted below). We know there is no problem with our actual mutations, as we’ll often see a successful call happen for a given inventory item, then a 503 for that same inventory item a bit later, then a successful call for that same inventory item a bit later after that, all of them formatted exactly the same. We’re seeing this across many different stores as well.
Thankfully we have some retry logic built into our calls, but we often see that the retries finish before the 5xx errors resolve. While this is only affecting a small number of our API calls so far, we’re starting to migrate other areas of our app to make use of the Admin GraphQL APIs and it’s not instilling a lot of confidence in our engineering team nor our leadership. With the October deadline for the forced migrations coming up before too long, is there any work being done to shore-up the APIs for reliability?
503 response body example
<!-- The source of truth for this generic error page is https://github.com/Shopify/error-pages. Please do not edit this file directly. -->
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<meta name="referrer" content="never">
<meta name="viewport" content="width=device-width, initial-scale=1">
<title>Something went wrong</title>
<style>
* {
box-sizing: border-box;
margin: 0;
padding: 0;
}
html {
font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;
background: #F1F1F1;
font-size: 62.5%;
color: #303030;
min-height: 100%;
}
body {
padding: 0;
margin: 0;
line-height: 2.7rem;
}
a {
color: #303030;
border-bottom: 1px solid #303030;
text-decoration: none;
padding-bottom: 1rem;
transition: border-color 0.2s ease-in;
}
a:hover {
border-bottom-color: #A9A9A9;
}
h1 {
font-size: 1.8rem;
font-weight: 400;
margin: 0 0 1.4rem 0;
}
p {
font-size: 1.5rem;
margin: 0;
}
.page {
padding: 4rem 3.5rem;
margin: 0;
display: flex;
min-height: 100vh;
flex-direction: column;
}
.text-container--main {
flex: 1;
display: flex;
align-items: start;
margin-bottom: 1.6rem;
}
.action {
background: transparent;
cursor: pointer;
border: 1px solid #A9A9A9;
padding: 1.2rem 2.5rem;
border-radius: 6px;
text-decoration: none;
margin-top: 1.6rem;
display: inline-block;
font-size: 1.5rem;
transition: border-color 0.2s ease-in;
}
.action:hover {
border-color: #000;
}
@media all and (min-width:500px) {
.text-container--main {
align-items: center;
}
.page {
padding: 7.5rem 10.5rem;
}
}
</style>
</head>
<body class="status-error status-code-500">
<div class="page">
<div class="text-container text-container--main">
<div>
<h1 data-i18n="content-title">There was a problem loading this website</h1>
<p data-i18n="try-refreshing">Try refreshing the page.</p>
<p data-i18n="try-again">If the site still doesn't load, please try again in a few minutes.</p> <a
onclick="window.location.reload();" href="" class="action" data-i18n="refresh-page">Refresh Page</a>
</div>
</div>
</div>
<script> var t = { "cs": { "title": "Něco se pokazilo", "content-title": "Při načítání této webové stránky došlo k chybě", "try-refreshing": "Zkuste stránku obnovit.", "try-again": "Pokud se stránka ani přesto nenačte, zkuste to znovu za pár minut.", "refresh-page": "Obnovit stránku" }, "da": { "title": "Der opstod en fejl", "content-title": "Der opstod en fejl under indlæsning af dette website", "try-refreshing": "Prøv at opdatere siden.", "try-again": "Hvis websitet ikke indlæses, kan du prøve igen om nogle få minutter.", "refresh-page": "Opdatér siden" }, "de": { "title": "Irgendetwas ist schiefgelaufen.", "content-title": "Beim Laden dieser Website ist ein Fehler aufgetreten.", "try-refreshing": "Versuche, die Seite zu aktualisieren.", "try-again": "Wenn die Seite immer noch nicht geladen wird, versuche es bitte in ein paar Minuten erneut.", "refresh-page": "Seite neu laden" }, "en": { "title": "Something went wrong", "content-title": "There was a problem loading this website", "try-refreshing": "Try refreshing the page.", "try-again": "If the site still doesn't load, please try again in a few minutes.", "refresh-page": "Refresh Page" }, "es": { "title": "Algo salió mal.", "content-title": "Se ha producido un error al descargar el sitio", "try-refreshing": "Intenta actualizar la página.", "try-again": "Si el sitio no se descarga, por favor, inténtalo en unos minutos.", "refresh-page": "Actualizar la página" }, "fi": { "title": "Jotain meni pieleen", "content-title": "Tämän verkkosivuston lataamisessa oli ongelma", "try-refreshing": "Yritä päivittää sivu.", "try-again": "Jos sivusto ei vieläkään lataudu, yritä uudelleen muutaman minuutin kuluttua.", "refresh-page": "Päivitä sivu" }, "fr": { "title": "Une erreur s'est produite", "content-title": "Un problème est survenu lors du chargement de ce site", "try-refreshing": "Essayez d'actualiser la page.", "try-again": "Si le site ne charge toujours pas, veuillez réessayer dans quelques minutes.", "refresh-page": "Rafraîchir la page" }, "hi": { "title": "कुछ गलत हुआ", "content-title": "इस वेबसाइट को लोड करने में समस्या हुई", "try-refreshing": "पृष्ठ रीफ़्रेश करके देखें.", "try-again": "यदि साइट अभी तक लोड नहीं हुई है, तो कृपया कुछ मिनटों में फिर से कोशिश करें.", "refresh-page": "पेज को रीफ़्रेश करें" }, "it": { "title": "Si è verificato un errore", "content-title": "Si è verificato un problema nel caricamento di questo sito web", "try-refreshing": "Prova ad aggiornare la pagina.", "try-again": "Se il sito ancora non si carica, per favore riprova tra qualche minuto.", "refresh-page": "Aggiorna pagina" }, "ja": { "title": "問題が発生しているようです", "content-title": "このウェブサイトを読み込む際に問題が発生しました", "try-refreshing": "ページを更新してみてください。", "try-again": "サイトが読み込まれない場合は、数分後にもう一度お試しください。", "refresh-page": "ページを更新する" }, "ko": { "title": "문제가 발생했습니다.", "content-title": "이 페이지를 로드하는 중 문제가 발생했습니다.", "try-refreshing": "페이지를 새로 고침해 보십시오.", "try-again": "그래도 사이트가 로드되지 않으면 몇 분 후에 다시 시도하십시오.", "refresh-page": "페이지 새로 고침" }, "ms": { "title": "Sesuatu tidak kena", "content-title": "Terdapat masalah memuatkan laman web ini", "try-refreshing": "Cuba segarkan semula halaman.", "try-again": "Jika laman web ini masih tidak memuatkan, sila cuba lagi dalam beberapa minit.", "refresh-page": "Segarkan semula Halaman" }, "nb": { "title": "Noe gikk galt", "content-title": "Det oppsto et problem ved lasting av denne nettsiden", "try-refreshing": "Prøv å oppdatere siden.", "try-again": "Hvis nettstedet fortsatt ikke lastes inn, kan du prøve igjen om noen minutter.", "refresh-page": "Oppdater siden" }, "nl": { "title": "Er ging iets mis", "content-title": "Er is een probleem opgetreden bij het laden van deze website", "try-refreshing": "Laad de pagina opnieuw.", "try-again": "Als de site nog steeds niet laadt, probeer het over een paar minuten opnieuw.", "refresh-page": "Pagina opnieuw laden" }, "pl": { "title": "Coś poszło nie tak", "content-title": "Podczas ładowania tej strony internetowej wystąpił problem", "try-refreshing": "Spróbuj odświeżyć stronę.", "try-again": "Jeśli strona nadal się nie ładuje, spróbuj ponownie za kilka minut.", "refresh-page": "Odśwież stronę" }, "pt-BR": { "title": "Algo deu errado.", "content-title": "Houve um problema ao carregar este site", "try-refreshing": "Tente atualizar a página.", "try-again": "Se o site ainda não carregar, tente novamente dentro de alguns minutos.", "refresh-page": "Atualizar a página" }, "pt-PT": { "title": "Ocorreu um erro", "content-title": "Ocorreu um erro ao carregar este site", "try-refreshing": "Experimente atualizar esta página.", "try-again": "Se o site continua a não carregar, tente novamente dentro de alguns minutos.", "refresh-page": "Atualizar página" }, "sv": { "title": "Ett fel uppstod", "content-title": "Det gick inte att ladda den här webbplatsen", "try-refreshing": "Försök att uppdatera sidan.", "try-again": "Försök igen om några minuter om webbplatsen fortfarande inte har laddats.", "refresh-page": "Uppdatera sida" }, "th": { "title": "เกิดข้อผิดพลาดขึ้น", "content-title": "เกิดปัญหาในการโหลดเว็บไซต์นี้", "try-refreshing": "โปรดรีเฟรชหน้านี้อีกครั้ง", "try-again": "หากเว็บไซต์ยังไม่โหลด โปรดลองอีกครั้งในอีกสักครู่", "refresh-page": "รีเฟรชหน้า" }, "tr": { "title": "Bir sorun oluştu", "content-title": "Bu web sitesi yüklenirken sorun oluştu", "try-refreshing": "Sayfayı yenilemeyi deneyin.", "try-again": "Sayfa hâlâ yüklenmiyorsa lütfen birkaç dakika sonra tekrar deneyin.", "refresh-page": "Sayfayı Yenile" }, "vi": { "title": "Đã xảy ra lỗi", "content-title": "Đã xảy ra sự cố khi tải trang web này", "try-refreshing": "Thử làm mới trang.", "try-again": "Nếu trang web vẫn không tải được, vui lòng thử lại sau ít phút.", "refresh-page": "Tải lại trang" }, "zh-CN": { "title": "出现错误", "content-title": "加载此网站时出现问题", "try-refreshing": "请尝试刷新页面。", "try-again": "如果网站仍未加载，请在几分钟后重试。", "refresh-page": "刷新页面" }, "zh-TW": { "title": "出了點問題", "content-title": "系統載入此網站時發生問題", "try-refreshing": "請嘗試重新整理此頁面。", "try-again": "如果網站仍未載入，請幾分鐘後再試一次。", "refresh-page": "重新整理頁面" } }; var language = navigator.languages && navigator.languages[0] || // Chrome and Firefox navigator.language || // Most browsers navigator.userLanguage || // IE <= 10 "en"; language = language.split("-")[0]; // Strip country code translations = t[language] || t["en"]; // Replace language attribute in html if (t[language]) { document.getElementsByTagName("html")[0].setAttribute("lang", language); }; // Replace title text document.title = translations["title"]; // Replace text in body elements for (var id in translations) { target = document.querySelector("[data-i18n=" + id + "]"); if (target != undefined) { target.innerHTML = translations[id]; } } </script>
</body>
</html>