Hi,
My issue is that after I call returnProcess and refund the item in a return, Shopify Admin still shows that a refund is owed, and I expect Shopify to understand that no refund is owed because it has already been given.
Example 1 (shop id: 24382341197):
July 23: Return created
July 30: Return processed (with refund)
And you can see that Shopify still thinks a refund is owed despite the refund already given.
Example 2 (shop id: 27006369827):
July 18: Return created
July 23: Return processed (with refund)
And you can see that Shopify still thinks a refund is owed despite the refund already given.
Please help me troubleshoot this!
Thanks
Jake
1 Like
Hey @Jake_Goodman
I can see from your screenshots that you’re getting inconsistent refund calculations where “refund owed” shows amounts that don’t match what was actually processed. To help me reproduce this I need some additional details.
Can you share the specific returnProcess mutation you’re using for these orders, including the complete request body and the x-request-id from the API response headers? This will help me trace exactly what’s happening during the refund processing.
I’d also like to understand the full order lifecycle for these examples. Were there any order edits, line item modifications, or partial captures before the returns were created? Having the step-by-step flow from order creation through return processing will help me better identify where the disconnect is occurring.
