Looking for help to find/remove embedded code that created a third party pop-up chat box. I didn’t want it to begin with, I am no longer working with the third party and they didn’t remove it when we parted ways.
Hey Jill,
Generally when apps interact with a theme we recommend that app devs use theme app extensions which makes the removal of code much easier, but it sounds like the app was directly adding code to the theme files in this case?
Here’s some options you could try:
- Search your theme files using the name of the app to find code added by the app.
- If there’s still a pop up showing on the front-end, you could use Chromes inspect tool to identify class names or IDs of elements, which you’d then search for in your theme to find where app code is remaining.
- If feasible you could download a fresh version of your theme and use this instead, but you may need to copy across customisations you need.
Hope this helps!