I’ve recieved multiple emails from shopifyhelp team, saying my store had malicious code in theme code and malware code. I tried contacting them but got no replies. They said that theyll be suspending my store after 3 days, so I need to take quick actions, but i dont know how to remove and check for malware codes, could anyone help me?
Hi Dayoon,
You’ll need to contact the theme provider or any developer who worked on your store for assistance with this. You can also ask on the merchant forums, in the technical Q&A board, which would be more suitable than here: https://community.shopify.com/c/technical-q-a/bd-p/technical-qa
I received a similar email recently, but be careful of phishing @Dayoon_Lee .
You can tell by the domain name in the email address. In my case it was an email from a Gmail account that had “shopifyhelp” in it’s name.
But since it was a @gmail.com email, it’s definitely a fake. It even had Shopify branding within the email itself, but it was just an imposter.
They might try to link you to a fake Shopify login page in order to steal your email and password.
Ive recieved email from gmail.com email too, i guess it was fake then, Thank you!
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I have also flagged this to our internal team too.