Dear Shopify Team
I am writing to request an immediate and impartial review of the circumstances surrounding the delisting of my app and the ongoing conduct of another Shopify Partner.
My app appears to have suffered serious consequences following a single Shopify Community post:
To my knowledge, no formal complaint was registered against me before my app was delisted and placed under review. I respectfully request clarification regarding the evidence and process used to make this decision, as the delisting has caused significant damage to my business, reputation, and merchant relationships.
My Ticket for Zon Square POS : Ticket ID: 9e1a6718-d716-4f37-9384-df0e676863cf
Unfortunately, this is not the first time I have experienced this type of situation. After launching Zon Staff Tracking for Shopify POS, members of the EasyTeam for Point of Sale repeatedly accused us of intellectual property infringement and threatened to have our app removed.
These actions included:
- Contacting our developers and threatening to have the app removed
- Repeatedly entering our app’s live chat to issue threats
- Sending threatening emails and direct messages
- Demanding a penalty payment of $25,000
Taking actions(bad reviews) that negatively affected my app’s visibility, search performance, and business reputation
I previously submitted multiple complaints about this matter to Shopify Governance and provided supporting evidence, including Slack messages, emails, and live chat conversations. However, no effective action was taken, and the threats continued for approximately seven months.
I have now submitted the case again with complete details and supporting evidence. Shopify should apply the same standard to EasyTeam that was applied to my Zon Square app: temporarily delist the app while conducting a fair and thorough review of the case.
Evidence Document link ==> EasyTeam threatened Zon Staff, which violates the Shopify Partner Program Agreement. - Google Docs
New agin 
Ticket ID: 9e1a6718-d716-4f37-9384-df0e676863cf
I believe this conduct may conflict with several provisions of the Shopify Partner Program Agreement, including:
- Section A.2.1.4, regarding false, misleading, disparaging, aggressive, or harmful practices
- Section A.2.2, requiring Partners to comply with applicable laws and maintain high industry standards
- Shopify’s Acceptable Use Policy, requiring users to act in good faith and prohibiting malicious conduct
- Section A.4.1, allowing Shopify to take action against fraudulent or otherwise unacceptable Partner behavior
I respectfully request that Shopify Governance:
- Conduct a fair and independent review of my app’s delisting.
- Review all evidence previously submitted regarding the threats and conduct of the partner involved.
- Confirm whether any verified merchant or legal complaints were filed against my app.
- Investigate whether the Shopify Community post or competitor activity improperly influenced the decision.
- Take appropriate action if violations of Shopify’s Partner policies are confirmed.
- Reinstate my app while the case is reviewed, particularly if no verified policy violation has been established.
- I am fully prepared to cooperate and provide all relevant documentation. I only ask that this matter be assessed fairly, based on verified evidence rather than unproven public allegations or competitor pressure.
Thank you for your attention to this serious matter. I look forward to receiving a detailed response and a fair resolution.
Best regards,
Zeeshan Haider
@Shopify_Chamber @LaimonasSutkus @Aaron_Whitman @AliFromDori @geon @David_Arbias
