Shopify has clear cut policy on not allowing apps to connect to third-party POS system which can be found below on their app store requirement. But how this app was allowed to to be in App store on 2026 April 29 : Zon Square Integration | POS - Point of Sale Square Integration with real-time POS data sync. | Shopify App Store . Can someone from Shopify app store clarify on this ?
Hi Roshan,
Thanks for flagging - we’re investigating this now.
For additional context: we previously submitted an app that integrated with Clover POS and it was automatically rejected because of the POS integration. Based on that experience, Shopify seemed to be enforcing the policy quite strictly around third-party POS platforms.
That’s why it’s interesting to see a Square POS app listed in the App Store. Our Clover submission didn’t make it past the initial review process.
Hi Liam, is this still under investigation?
Now I understand why my app has been delisted, but I respectfully feel this decision is unfair to us.
Our app went through Shopify’s review process, was approved, and was published on the Shopify App Store. If the concern is related to this type of functionality, then the same standard should apply equally to all similar apps already available in the ecosystem.
At the moment, it feels like this decision gives an unfair advantage to the existing DPL app and creates a lack of equal opportunity for other developers building similar solutions.
We are not asking for special treatment. We are simply requesting a fair review, clear guidance, and the same opportunity that other apps in this category have received.
Please reconsider this decision,
@roshanbh Brother, I respectfully feel this approach is not professional.
As developers, we should focus on building better products and supporting merchants, not trying to get other apps removed from the ecosystem. Competition should be fair, and every developer should have the opportunity to improve and grow.
Hi Liam,
As a Shopify developer who has been building in this ecosystem for over 5 years, I wanted to jump in and support Zeeshan’s point here.
It is highly concerning to see an app that went through Shopify’s official review process, got approved, and gained active merchant users suddenly get delisted because of a forum thread. This creates a lot of uncertainty for the developer community. If an app is formally approved, developers expect a level of stability—and more importantly, the merchants who are actively using and reviewing this app shouldn’t have their business operations disrupted overnight. Shopify should always prioritize the live merchants relying on these solutions.
Furthermore, if the policy is going to be strictly enforced, it needs to apply equally across the board. Keeping other similar apps live while delisting this one creates an unfair marketplace advantage.
I highly encourage the App Review team to reconsider this decision, temporarily relist the app for the sake of the active merchants, and give the developer a fair opportunity and clear guidance to address any concerns.
the only thing that concerns me, is that we posted some apps that clearly had fake reviews here, and nothing has been done for the past 3~6 months, but for some reason they were really fast in this case?
Hi Roshan,
As a regular Shopify user, Roshan’s point doesn’t hold up. Zon Square Integration passed Shopify’s official review, launched April 29, 2026, and has 8 reviews at 5 stars with real merchants confirming it works: inventory sync, product import/export, and Square POS orders flowing into Shopify.
Shopify has no native Square POS payment integration, so third-party apps like this are necessary for merchants using both platforms. This app delivers exactly what users need.
@Liam, please reconsider. The app was approved, has active merchants relying on it daily, and provides genuine value. In my opinion, Roshan’s concern is invalid.
Upvote to zeeshan​
. . .
As a developer who has been part of the Shopify partner ecosystem and has followed this case carefully, I fully support what @zeeshan_haider has raised here.
As he mentioned, the goal is not to get any app removed from the ecosystem. That is not how a healthy developer community grows. The real concern is consistency and fairness in how Shopify enforces its own policies.
Zeeshan’s app went through Shopify’s official review process, was approved, published on the App Store, and then delisted while other apps offering similar functionality remain live. That is the core issue. Not competition, but equal treatment under the same rules.
We fully agree with Zeeshan’s professional stance. Every developer deserves a fair opportunity to build, compete, and serve merchants. What we are asking from @Liam-Shopify and the Shopify team is simple. A clear explanation of what policy was violated and when, confirmation that the same standard is applied equally to all similar apps, and a fair path forward for developers like Zeeshan who built in good faith.
Shopify has always stood for empowering entrepreneurs and developers. We trust that the team will handle this with the fairness and transparency the partner community deserves.
Seems totally unfair. If the other apps are not being noticed then why with @zeeshan_haider app?
It should be totally fair. And it’s not fair to target a specific app directly instead of being warned or providing them the actual solution.
Shopify should apply its policies fairly. If square dpl is allowed on the Shopify App Store, then Zon Square should also be permitted—both have active users. Shopify needs to prioritize the merchants who rely on these integrations.
If an app has already passed review and is being used by merchants, developers should receive clear guidance and a fair path forward. The same standards should apply equally to all similar apps in the ecosystem.
@roshanbh So its okay to run a Square POS app but not okay for someone else to run a non-Shopify POS app?
Hypocrisy at its highest. But then what can we expect from an incompetent like you.
I want to add some important context to this thread. The app that was flagged here : Zon Square POS Integration: went through Shopify’s official review process and was approved and published on the Shopify App Store. It was not a rogue listing. Shopify’s own review team cleared it.
Now, looking at the App Store today, DPL Square Integration is still live and actively promoted doing functionally the same thing. If this category is truly prohibited, why does that app continue to operate without issue?
This thread essentially triggered the delisting of a small developer’s app while leaving an established competitor untouched. That is not policy enforcement, that is selective enforcement, and it creates an uneven playing field for developers building in this ecosystem.
We are not disputing that Shopify has the right to set platform rules. We are asking that those rules be applied consistently and transparently to everyone, not just to newer or smaller developers.
A fair ecosystem benefits merchants, developers, and Shopify equally. Selective enforcement does not.
If DPL Square Integration is permitted to remain, what is the compliance path for other apps in the same category?
This is very discouraging for entrepreneurs. My suggestion is to reconsider this app, especially because it was already reviewed and approved by your team.
This is not the fault of the Zon Square team. The app went through the approval process, so we hope Shopify can reconsider the decision and allow us to continue.
Also, I respectfully request roshanbh to be patient and work in a healthy, professional way. We should support each other as developers instead of creating unnecessary competition or conflict.
Hi folks,
I appreciate the concerns and questions raised here - however this community can’t be used as a surface to discuss specific partners or their apps. We do have a process to report any actions you suspect are not in accordance with the Shopify Partner Program, which can be followed here: Report a partner violation - Shopify
The feedback from this thread has also been shared with our internal teams.
I feel its valid point of discussion. We built an app that does “Import to Tally”. Tally is a popular accounting software in India. We were rejected based on the condition “Build web based apps”
I was sure this was fine because there are existing apps in the app store that does this, And the condition is Build web based apps. We did not build tally and it is not our fault they do not have a web component.
Our app can function (open and run) without a desktop app. But only to import to tally you need to have tally in your system. I even raised this at the time in this community: App submission rejected: Your app must not require a desktop app to function
I would be okay if the app store was fair and did not give someone the privilege of running an app in a category that none of the others are allowed to build on anymore. But in our case this was not happening.
These apps requires a desktop apps:
As entrepreneurs and Shopify partners, we face many challenges in developing, launching, and marketing new app ideas. Our primary goal has always been to help merchants adopt and grow within the Shopify ecosystem.
However, in the POS category, many merchants already use third-party POS systems that are deeply integrated into their daily operations. While we always encourage merchants to move to Shopify POS, some merchants are not ready to shift their entire retail operations. They are happy using Shopify for their online store while continuing to use their existing POS system for in-person sales. Over time, some of these merchants do eventually move further into Shopify once they build more trust in the platform.
Another important point is that in many countries, Shopify POS does not offer local in-person payment methods or Shopify-supported card readers. In those markets, merchants need local payment gateways and local POS solutions to serve their customers properly. For this reason, I believe Shopify should reconsider its approach and allow third-party POS integration providers where there is a genuine merchant need.
I also want to highlight that this is not the first time we have faced competitor pressure. When we launched our Zon Staff Management app, a major competitor in that category started threatening us in a Shopify Slack group and later contacted us through live chat, demanding that we delist our app or they would claim a penalty of $25,000. We documented everything and opened multiple cases with Shopify, but unfortunately, we did not receive a proper response. Competitor threats and attempts to force delisting should be treated seriously, as they harm fair competition in the Shopify ecosystem.
I respectfully request Shopify to review our case again and allow our app to continue if similar apps are already available in this category. If Shopify decides this type of app is not allowed, then the policy should be applied fairly and consistently to all apps in the same niche.
We are only asking for fair treatment and a chance to serve merchants who genuinely need this solution.
Thank you for your time and consideration.