We’re updating how customer personally identifiable information (PII) appears in web pixel events. Starting on December 10th, 2025, apps will only receive PII in pixel payloads if they are approved for Shopify’s Protected Customer Data access scopes. Apps without approval will continue to receive ev…

Hey @Desirae-Shopify Is this why I face this issue? [image] Failing to create webhooks with apps created in the dev dashboard Webhooks and Events In my store, I create a new app inside dev dashboard, and installed it. With the Client ID and Secret, I was cre…

Hi Naveen! Since we can’t tell which specific app you’re referring to, I can’t check specifics, but here is some additional information from the team! Only apps that have been reviewed and approved by Shopify for protected customer data access can: Request the relevant scopes (for example, read…

Request protected customer data scopes for web pixel PII access before December 10th, 2025

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mcnaveen December 12, 2025, 2:40pm 2

Hey @Desirae-Shopify

Is this why I face this issue?

Topic		Replies	Views
Protected customer data scopes required for web pixel PII access starting on December 10th Changelog	0	32	November 10, 2025
App web pixels provide access to customer's PII data Web Pixels	9	140	April 13, 2026
Read customer event access scope Web Pixels	11	152	October 7, 2025
Orders/Create webhook customer data is redacted even after Protected Customer Data approval Authentication & Access access-scopes	2	30	May 23, 2026
Protected Customer Data Access Webhooks and Events access-scopes	1	106	April 7, 2025

Request protected customer data scopes for web pixel PII access before December 10th, 2025

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