From the admin partner dashboard I see that my app has several requests been reported that they were timeout (6s). However, when trying to find relevant logs based on the webhook id, I found that our server responded correctly (in less than 600ms).
I attached a part of our logs in image as attachment here.
Can you tell us more about your infrastructure? I can recognize a CloudWatch log from your screenshot.
Is it possible you’re using AWS Lambdas to handle webhook requests? There might be a cold start before the logging starts, which would explain why Shopify is seeing a delay but you’re not in your own logs between receiving and processing within the handler.
