Shopify B2B > Incorrect Currency Displayed

Online Store and Theme Development
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1

Hiya,

A previously fixed B2B Bug has arrisen…

In short, the wrong currency is showing to B2B Customers where their currency doesn’t match the stores default.

As an example, we’ve got a B2B Store which has a default currency of £ GBP.
A customer’s company only has one location which has access to a Catalog which is priced in $ USD.
Despite the fact that they only have one currency that they can use the front-end of the website displays in GBP. This is corrected once the user goes into the checkout.

Video to demonstrate here too: Watch 2024-10-29 15-53-59 | Streamable

Thanks,
Ceri.

2

Hi Ceri,

I’ve connected with the B2B product team and it appears this issue is related to a known bug that the team is actively addressing. I’ll update this forum post when I learn more from them.

2 Likes
3

Thank you Liam, I’ve added a JS/Liquid work-around for now.

{%- if customer and customer.current_location -%}
    {%- if customer.current_location.shipping_address.country.currency.iso_code != blank -%}
        {%- if customer.current_location.shipping_address.country.currency.iso_code != cart.currency.iso_code -%}
            <script>
                (() => {
                    // Failsafe for incorrect currency
                    // Uses sessionStorage as an additional failsafe to prevent loop
                    try {
                        let currentCurrency = sessionStorage.getItem("currency");
                        let newCurrency = '{{ customer.current_location.shipping_address.country.currency.iso_code }}';
                
                        if(newCurrency && currentCurrency != newCurrency){
                            sessionStorage.setItem("currency", newCurrency);
                            console.info("Redirecting to correct currency", newCurrency);
                            window.location.href = '?currency='+newCurrency;
                        }
                    } catch (error) {
                        console.error(error);
                    }
                })()
            </script>
        {%- endif -%}
    {%- endif -%}
{%- endif -%}
4

Not to revive an old thread, but I found this through Google.

We’ve seen some strange behaviors where B2B customer’s currency does not match expected currency based on company location and available catalog.

Is this still an issue?

In our case we can see 2 cookies being set for currency, one for the *.myshopify.com domain and another for the real domain.

5

Hi Evaldas,

It does look like this may be still an unresolved bug - would the workaround that @ceri_waters posted above help for you?

1 Like